Global Warranty Terms

Reliable global warranty protection for generator sets, excavators, and OEM spare parts with fast response and factory-backed support.

Contact Engineer

Coverage, response times and on-site service workflow.

Remote & on-site troubleshooting and technical guidance.

Manuals, wiring diagrams, maintenance guides and installation instructions.

Quick answers and direct access to our engineering team.

Warranty Coverage Range

Full coverage for diesel generator main unit, frame, control cabinet and standard accessories
Global installation and after-sales support
Fast response service across international projects

Product Type	Warranty Period	Coverage	Exclusions
Complete Diesel Generator Set	12 months / 1000 operating hours	Remote diagnosis within 24h + fast spare parts dispatch; factory-supported technical guidance	Misuse, non-OEM modification, improper maintenance
Kobelco Excavator Main Unit	12 months / 1500 operating hours	Factory technical support + discounted spare parts supply	Wear parts, overload, accident damage
OEM Spare Parts	6 months	Technical consultation + verified OEM replacement guarantee	Installation errors, incorrect usage
Non-OEM Parts	3 months	Basic technical support only	All artificial failure or incompatibility issues

1 Submit Warranty Request

2 Provide Machine Information

3 Engineer Evaluation

4 Warranty Confirmation

5 Repair or Replacement

24h Technical Response Global Spare Parts Dispatch OEM Certified Warranty System

Project-specific warranty follows contract and acceptance documents. For custom SLA, please use our contact page.

24/7 Technical Assistance | 50+ Countries Supported | Multi-language Service

Our engineering team is ready to assist with documentation, troubleshooting and after-sales support.

Contact Support Request Technical Help