Technical Support

24/7 remote & on-site engineering troubleshooting for generators and Kobelco excavator equipment.

Contact Engineer

Coverage, response times and on-site service workflow.

Remote & on-site troubleshooting and technical guidance.

Manuals, wiring diagrams, maintenance guides and installation instructions.

Quick answers and direct access to our engineering team.

Dual Technical Service Modes

1 Submit Technical Request

2 Engineering Diagnosis Review

3 Expert Assignment

4 Solution Proposal

5 Execution & Feedback

Structured fault code lookup and remote diagnosis support.

Wiring diagrams and hydraulic system drawings for field teams.

Live video guidance for installation and troubleshooting.

Load adjustment, fuel efficiency and system upgrade guidance.

Coverage: Africa, Southeast Asia, Middle East, Latin America

Tiered response: Asia 24h | Africa 24–48h | LATAM 48–72h
OEM factory backing, global field engineer network, integrated spare parts supply

24/7 Technical Assistance | 50+ Countries Supported | Multi-language Service

Our engineering team is ready to assist with documentation, troubleshooting and after-sales support.

Contact Support Request Technical Help